Please remember that it is your responsibility to monitor your medication usage and to plan for your follow-up visits prior to needing refills. The clinicians do not consider it an emergency if you run out of medication as a result of a cancelled or missed follow-up visit. If you arrive at the office without an appointment, an appointment will be scheduled for you, and you will be asked to return at that time. Please plan your monthly follow-up visits accordingly, taking holidays, weekends, and other non-clinic days into consideration.
Please allow for up to three business days for medication refills and always check with your pharmacy first to see if they have your medications.
There will be no controlled substance refills done without appointments. Patients on a controlled substance may not receive controlled substances from other providers outside of East End Neuropsych without prior notice and approval. All patients are subject to random toxicology screenings at the patient’s expense.
Office Hours Are: Monday to Thursday, 9 AM–5 PM
Closed Friday, Saturday, and Sunday
All matters should be handled within your scheduled session times. Medication and treatment plan change must be done during appointments only. The on-call system is for emergency use only, and repeated overuse for non-emergencies can result in patient termination. Normal visit fees and co-pays may be charged for all after-hours phone calls.
No forms, external evaluations, or applications will be completed outside of an appointment. This is a legal requirement and cannot be waived.
At East End Neuropsych P.C., we participate in Medicare only. We do not accept Medicaid or other insurances. You will need to pay deductibles and applicable copayments. For those patients who are 65+ without straight Medicare, payment is due at the time of service at the full Medicare-approved rates. Patients who are covered by Medicare are responsible for their deductibles, copayments, and any non-covered services provided.
East End Neuropsych P.C. is not a provider with my insurance; therefore, I will be responsible for all charges incurred at the time of the visit. A full fee scale is posted in the office and can be provided upon request. We will require a form of payment on file with the office. You may be sent to collections if there is a balance past 60 days.
No forms, evaluations, or paperwork of any kind will be completed without an appointment. This is a legal requirement and cannot be waived.
Please be advised that we require 24 hours’ notice for canceled appointments, or you will be charged a missed appointment fee. No further appointments will be made until this fee is paid, and no prescriptions or forms will be completed.
Missed appointment fees are $75.00 for routine appointments, $250.00 for new evaluations, and $150.00 for ketamine infusions.
As a reminder, we are happy to confirm your appointments, but this confirmation call is a courtesy. You are still responsible for attending your appointment or canceling prior to the 24-hour period before your appointment.
Repeated failure to keep appointments is grounds for termination from the practice. Your time slot is reserved for you alone.
I give permission for East End Neuropsych P.C. to disclose protected health information (including mental health diagnosis, lab results, and treatment plan recommendations) to the following person(s) until further notice. This information can be released in person, via phone, through the patient portal, or by U.S. mail. I will not hold East End Neuropsych liable for the use and release of this information if made to the following parties:
I want to receive appointment confirmations and reminders via the following:
If at any time you would like to change the way you receive appointment confirmations, you have the right to do so. Confirmations are a courtesy; any appointment canceled within 24 hours or missed will be subject to the missed appointment fee. Only one party can be notified of an appointment through the automated system.
At Eric Spronz, Psychiatric Nurse Practitioner P.C. d/b/a East End Neuropsych, we aim to provide accurate and efficient medical documentation to enhance the quality of your care. To achieve this, we utilize audio recording and AI transcription technology, powered by Nextvisit AI or a similar AI provider, during medical consultations. This document outlines the process and seeks your informed consent. Recording only takes place in the clinician’s office space.
Policy Overview
Audio Recording Process
All medical consultations at Eric Spronz, Psychiatric Nurse Practitioner P.C. d/b/a East End Neuropsych may be audio recorded to assist with accurate documentation of your medical care.
Only audio content relevant to your medical consultation will be captured. Non-medical discussions or personal information unrelated to the session will not be recorded.
There is no recording in common areas such as the waiting room, reception area, or restrooms.
Use of Transcription Services
Audio recordings will be transcribed using Nextvisit AI, a trusted third-party provider specializing in medical transcription.
The AI provider may change without notice.
Data Security
All recordings will be securely stored and encrypted to protect your privacy and confidentiality.
Access to recordings will be limited to authorized healthcare professionals directly involved in your care and Nextvisit AI personnel responsible for transcription services.
Retention and Deletion of Recordings
Recordings will be retained for 30 days from the date of the session to allow for transcription and review.
After 30 days, recordings will be permanently deleted from the system to ensure compliance with privacy regulations.
Patient Rights
You will be informed about the audio recording process before the start of your session.
You have the right to decline audio recording. If you choose not to consent, alternative documentation methods will be used.
You may request the deletion of your audio recordings at any time, even within the 30-day retention period. Such requests will be promptly addressed in accordance with applicable privacy laws.
Acknowledgment and Consent
By signing below, you acknowledge that you have read and understood this policy and provide your consent for audio recording and transcription as outlined. You also understand that this consent is voluntary and may be withdrawn at any time by notifying your healthcare provider in writing. Signs are posted in each office. By speaking in the session, you and other parties present at your request consent to the use of audio records, electronic medical records, and AI use. Should you have any questions or concerns about this policy or the transcription process, please feel free to ask your provider.
Overview
At East End Neuro Psych, we are committed to a safe, respectful, professional environment for patients, staff, and providers. This Zero Tolerance Policy applies to all patients, family members, caregivers, and healthcare proxies or powers of attorney (HCP/POA).
Social Media Boundaries
Patients, family members, caregivers, and HCP/POA may not locate, contact, or message any provider or staff member via personal or private social media accounts, including Facebook, Instagram, LinkedIn, or similar platforms, for any reason, including inquiries about appointments, medications, or patient-related issues.
Respectful Conduct
Rude, abrupt, aggressive, or disrespectful behavior toward any staff member or provider is not tolerated under any circumstances, including in-person interactions, phone calls, emails, messages, or any other form of communication.
Enforcement and Termination of Services
Any violation of this policy may result in immediate termination of services at the sole discretion of the providers and staff at East End Neuro Psych. Upon termination, the practice will provide a 30‑day supply of current medications from the date of termination where clinically appropriate, and will offer a list of referrals for alternative care providers.
Acknowledgment
This policy is strictly enforced with no exceptions. By checking this box, you acknowledge that you have read, understood, and agree to comply with this Zero Tolerance Policy.